Shipping & Delivery Policy

Effective Date: 1 January 2026

This Shipping & Delivery Policy applies to all orders placed on https://bestkitchenappliances.co.ke (“we,” “our,” “us”). It is written to comply with Google Merchant Center requirements, payment processor standards, and eCommerce best practices.

By placing an order, you agree to the terms outlined below.

1. Shipping Coverage

BestKitchenAppliances.co.ke offers delivery:

• Within Nairobi and its environs
• Across Kenya (nationwide delivery)

Delivery availability may vary depending on product size, fabrication status, and destination.

2. Shipping Timeframes

Shipping timelines depend on whether a product is ready-made or fabricated to order.

2.1 Ready-Made Products

• Order processing: 0–2 business days. Order cut off (6:00 PM for same day delivery)
• Delivery within Nairobi: 0–3 business days
• Total Delivery outside Nairobi: 0–7 business days

2.2 Fabricated / Made-to-Order Products

• Fabrication period: 5–14 business days, depending on product complexity
• Delivery begins immediately after fabrication is complete
• Customers will be notified before dispatch

All delivery timelines provided are estimates and may be affected by logistics, weather, or force majeure events.

3. Shipping Costs

• Free Shipping fees for orders above ksh 100,000 and shipping costs for orders below ksh 100,000 is ksh 1500.00
• Final shipping costs are displayed at checkout or confirmed before payment
• Large or bulky fabricated items may attract special delivery charges

There are no hidden shipping fees.

4. Order Processing

• Orders are processed after payment confirmation
• Orders placed on weekends or public holidays are processed on the next business day
• We reserve the right to delay processing for verification or fraud prevention purposes

5. Delivery Method

Deliveries are handled through:

• Trusted third-party courier services
• In-house or partner logistics for large fabricated equipment

Customers must ensure accurate delivery details are provided at checkout.

6. Delivery Confirmation & Inspection

Upon delivery, customers are required to:

• Inspect products immediately
• Confirm receipt and condition

Any visible damage, shortages, or incorrect items must be reported within 48 hours of delivery, in line with our Refunds & Returns Policy.

7. Failed or Delayed Deliveries

If delivery fails due to:

• Incorrect address or contact details
• Customer unavailability

Additional delivery charges may apply.

We are not responsible for delays caused by:

• Courier service disruptions
• Natural disasters or unforeseen events
• Customer-provided errors

8. Tracking Information

Where available, tracking details will be shared via:

• SMS
• Email
• Direct communication

Tracking availability depends on the courier used and delivery location.

9. International Shipping

At this time, BestKitchenAppliances.co.ke does not offer international shipping unless expressly agreed in writing.

10. Compliance with Google Merchant Center

This Shipping Policy is publicly accessible and clearly states:

• Shipping coverage
• Delivery timelines
• Shipping costs
• Order processing times

These disclosures are aligned with Google Merchant Center shipping and delivery transparency requirements.

11. Policy Updates

We reserve the right to update this Shipping & Delivery Policy to reflect operational, legal, or merchant requirement changes. Updates will be posted on this page with a revised effective date.

12. Contact Information

For shipping-related inquiries, contact us at:

BestKitchenAppliances.co.ke
Email: info@bestkitchenappliances.co.ke
Phone: +254 (Kenya)

By placing an order on this website, you acknowledge that you have read, understood, and agreed to this Shipping & Delivery Policy.