Terms and Conditions

Effective Date: 1 January 2026

Welcome to BestKitchenAppliances.co.ke (“Website,” “we,” “our,” “us”). These Terms and Conditions govern your access to and use of our website and the purchase of products from us. By accessing this website or placing an order, you agree to be bound by these Terms and Conditions.

If you do not agree with any part of these terms, you must not use this website.

1. Business Information

BestKitchenAppliances.co.ke is an online merchant specializing in the sale and fabrication of kitchen appliances and equipment, including custom-made and fabricated products.

2. Eligibility to Use the Website

By using this website, you confirm that:

You are at least 18 years old
You have the legal capacity to enter into binding contracts
The information you provide is accurate and complete

3. Products and Services

3.1 Product Descriptions

We make every effort to ensure that product descriptions, specifications, and prices are accurate. However, minor variations may occur due to fabrication processes, materials, or design improvements.

3.2 Custom and Fabricated Products

Certain products are fabricated or made to order based on customer specifications. Once fabrication has commenced, orders cannot be modified, cancelled, or refunded except as stated in our Refunds & Returns Policy.

4. Pricing and Payments

All prices are displayed in Kenyan Shillings (KES) unless stated otherwise
Prices are subject to change without prior notice
Full or partial payment may be required before fabrication or dispatch

Payments are processed through secure, third-party payment providers. We do not store card or mobile money credentials.

5. Order Acceptance and Cancellation

We reserve the right to:

Accept or decline any order at our discretion
Cancel orders due to pricing errors, stock limitations, or suspected fraud

Order cancellations are governed strictly by our Refunds & Returns Policy.

6. Delivery and Risk Transfer

Delivery timelines are estimates and may vary based on fabrication schedules and logistics
Risk of loss or damage passes to the customer upon delivery
Customers are responsible for inspecting products at delivery

7. Use of the Website

You agree not to:

Misuse the website for unlawful purposes
Attempt unauthorized access to systems or data
Copy, distribute, or exploit website content without written permission

8. Intellectual Property

All content on this website, including text, images, logos, designs, and trademarks, is the property of BestKitchenAppliances.co.ke and may not be reproduced or used without prior written consent.

9. Limitation of Liability

To the fullest extent permitted by law:

We are not liable for indirect, incidental, or consequential damages
Our liability is limited to the amount paid for the product purchased

Nothing in these terms limits liability where exclusion is prohibited by law.

10. Warranties and Disclaimers

Products are provided “as is” except where specific warranties are expressly stated in writing. We disclaim all implied warranties to the maximum extent permitted by law.

11. Fraud Prevention

We reserve the right to:

Verify customer identity
Cancel or suspend transactions suspected of fraud
Cooperate with payment providers and law enforcement agencies

12. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect and process personal data.

13. Third-Party Links

We may provide links to third-party websites for convenience. We are not responsible for the content or practices of third-party sites.

14. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of the Republic of Kenya. Any disputes shall be subject to the exclusive jurisdiction of Kenyan courts.

15. Changes to These Terms

We may update these Terms and Conditions at any time. Continued use of the website constitutes acceptance of the revised terms.

16. Contact Information

For questions regarding these Terms and Conditions, contact us at:

BestKitchenAppliances.co.ke
Email: info@bestkitchenappliances.co.ke
Phone: +254 (Kenya)

By using this website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.